SALES 01332 85 50 85
Product Sections
- Consumables
- Crystal Print
- Colour Trans®
- Versacamm
- Accessories
- Heat Applied Numbers
- Sublimation
- Xpres Cut
- Engraving
- Ultragraphics
| About Us Xpres are a division of Charterhouse Holdings Plc and are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the information below. Xpres Oakridge Park Trent Lane Castle Donington Derby DE74 2PY United Kingdom Phone: 01332 85 50 85 Fax: 01332 85 50 80 Email: sales [at] xpres [dot] co [dot] uk VAT Registration Number: 114 4123 22 The following terms and conditions apply to all transactions received by Xpres via the internet. The placement of an order through this method indicates your acceptance of these terms and conditions. Please read all the terms and conditions carefully and print a copy for future reference. Terms and conditions do not affect your statutory rights. We cannot guarantee the accuracy of information supplied, especially such things as product specifications, features, accessories and special offers and promotions which may change without prior notice, before or after you have placed your order with us. Pictures of products are as a representation only and should only be used as a guide. Specifications and/or colours of products may change without prior notice. |
| Making A Purchase Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet. We may grant the facility of a credit account, subject to the signing of a credit application form and we may also withdraw such facility where we think fit. Where no credit account exists all goods shall be supplied on a proforma basis. Credit accounts will automatically be placed on hold where invoices are overdue for payment or the credit limit is exceeded. Cheques for orders will have to be cleared before goods are released. If your order is urgent there will be an additional charge of £15.00 to obtain special clearance on your cheque. All prices are net cash against invoice and are exclusive of VAT (except where stated) and other taxes. It is the duty of the buyer to examine all goods immediately upon receipt and all claims shall be notified to us within 48 hours and confirmed in writing within 7 days. If notification is not received by us within these periods we shall be under no liability whatsoever in respect of such claim and in any event our liability shall be limited at our reasonable discretion. In the event of non-delivery of goods you must notify us within 10 days of the receipt of the invoice relating to the said goods. Where we have dispatched goods in accordance with your order, those goods or any part thereof shall not be returned to our premises without our prior written agreement. We shall have discretion whether to accept returns for credit or for exchange and in any event when returns are accepted we shall be entitled to make a 20% deduction on the contract price for handling plus the extra carriage costs. All items offered on our website are subject to availability. We endeavour to advise on our website of any items that are currently out of stock wherever possible. If an item ordered is out of stock we will notify you. We shall advise you of the likely timescale of any delay, but you are of course at liberty to cancel your order. If you are paying for your order by credit or debit card we may carry out checks or "authorisations" with the card issuer for security reasons. If any problems occur with the authorisation of your credit or debit card we will contact you with further details. |
| Shipping And Handling All deliveries of consumable products under the value of £200.00 are subject to a carriage charge of £5.00 within mainland UK. All deliveries of mugs will be subject to a charge of £4.00 per box regardless of quantity ordered. Deliveries outside of mainland UK and all 'Equipment' orders are subject to individual quotes. Delivery within the UK should be expected within 3 days of dispatch. All parcels are delivered by our chosen carrier. The service type used will depend upon the value/size of the product/s purchased. All items delivered will require a signature and it is your responsibility to check the condition of the goods for discrepancies. Damages must be noted on the delivery consignment note at the time of delivery. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of goods. |
| Delivery Schedule Goods that have not been agreed by the customer services department for return will not be accepted and will be refused. Returns may be subject to a 20% handling fee of the purchase price. For goods that have been purchased and are faulty, you will need to contact customer services for returns authorisation. The goods will be collected, inspected and replaced if they are found to be faulty. All goods found to be in good condition will incur collection, inspection return charges of a minimum of £20.00. |
| Tax Charges For orders delivered within the UK, 17.5% VAT will be added. VAT will not be charged on orders for delivery to the EU, subject to the provision of a valid EU VAT number. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Xpres Warranty Terms And Conditions The warranty provided on ALL Xpres equipment is from each individual manufacturer. For Roland, Epson and Toyota machines please refer to the warranty details provided by the manufacturer for those machines. For all equipment below, in the first instance contact Xpres Technical Support. Epson Printers All Epson printers have a 12 month warranty from the date of purchase, provided by Epson. You should first contact the Xpres Technical Department who will identify the problem. If a hardware problem is found, you are refered to your local Epson service centre or the main Epson warranty line. Epson will go through diagnostics over the phone with you. When the Epson call centre has identified the problem a courier will be despatched with a replacement printer. If your Epson printer has been fitted with a bulk feed system using Sublimation inks or Sublimation cartridges, this can affect the warranty on the printer. Epson provide a free 12 month warranty on all their printers providing their inks are used. If Epson identify at the time of repair or replacement that the printer has been used with non-genuine Epson inks, the warranty will be invalidated. Xpres Bulk Feed Systems (ALL) Bulk feed systems have a 1 year defective parts warranty. This warranty does not cover damage caused by incorrect installation or ink. Contact a member of Xpres Technical Support to identify the problem. If the bulk feed cartridge is found to be faulty, a replacement will be sent out individually to avoid transportation of the whole system. Roland GX-24 Roland DG provides a 2 year on-site parts and labour warranty with this machine. If a fault is diagnosed under the warranty Xpres will arrange the repair with Roland DG on your behalf. The Roland ticket number will be passed onto you once the call has been raised. At this point all further contact will be through Roland DG. Roland Metaza MPX-70 / 80 Roland DG provide a 1 year return to base (Roland) warranty which covers defective parts only. Damage to the head due to misuse of the machine is not covered. Faults should firstly be diagnosed by a member of Xpres Technical Support before being refered to Roland DG. Roland VersaCAMM SP-300V / VP300 Warranty is as above for the Metaza except the VersaCAMM is an on-site warranty for 1 year. Heat Presses (ALL - including mug press) The manufacturer provides a 1 year return to base parts and labour warranty. Mug press heating elements have a 6 month warranty. If you believe there is a fault with your heat press, first call Xpres Technical. After diagnosing the fault, a report is raised with the manufacturer. The manufacturer will then contact you directly to arrange collection of the press. Subject to availability, the manufacturer has a small pool of loan presses. These must be requested when the manufacturer calls to arrange the repair/collection. Toyota ESP9100-NET Embroidery Machine Toyota provide a three year electronic, mechanical and electrical on-site warranty with a 12 month labour warranty. This warranty does not cover damage due to misuse of the machinery. Xpres Technical Support will talk you through the problem over the phone. If it is found to be a hardware problem you will be refered through to the Toyota technical support desk who will arrange for an engineer visit. Toyota engineers are also available to call directly 24/7. These numbers are usually given out at the time of installation. Crystal Print UV Machine The machine is covered by a one year return to base warranty. UV lamps and Fluorescent lamps are not covered under the warranty, as these are classed as consumable items. Most other parts for this machine can be posted and fitted very easily, avoiding the need to return the UV machine to Xpres for repair. Incorrect operation or misuse is not covered under the warranty. |
| Reaching Us If you need to contact us, please email us using our email address: sales [at] xpres [dot] co [dot] uk Alternatively, you can call on 01332 85 50 85 (International +44 1332 85 50 85) or fax us on 01332 85 50 80 (International +44 1332 85 50 80) or write to us at: Xpres Oakridge Park Trent Lane Castle Donington Derby DE74 2PY United Kingdom |
| Privacy Policy Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Any information collected by Xpres, including that gathered at the time of ordering/registration is collected lawfully and in accordance with the Data Protection Act 1998. Xpres do not sell or transmit any customer's personal information, including email addresses, to any organisation for any purpose other than for processing orders placed with us (if necessary). Where there is sufficient evidence to suggest that fraud is being perpetrated, (such as the stated name and address being different to that of the credit/debit card owner), Xpres reserve the right to pass identification (such as name, address, email and ISP details) to other businesses, fraud databases and relevant authorities. From time to time we may send you information via email or post regarding your purchase or regarding other services/products available from Xpres. We will always provide an "opt-out" or "unsubscribe" option in any electronic correspondence to enable you to stop any further mailings if you so wish. |