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WARRANTY TERMS
| Please refer to our Terms and Conditions for details of any warranties. Whilst we do not offer any direct warranty on items of machinery, we undertake to use reasonable endeavours to pass on the benefits of any warranty provided to us by the manufacturer. The following is a guide if an item of machinery is or becomes defective, but does not in any way override our Terms and Conditions of sale. | |
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Epson Printers All Epson printers have a 12 month warranty from the date of purchase provided by Epson, providing genuine Epson inks have been used. You should first contact the Xpres Technical Department who will identify the problem. If a hardware problem is found, you will be referred to your local Epson service centre. If your Epson printer has been fitted with a bulk feed system using Sublimation inks, this will invalidate the 12 month Epson warranty on the printer. |
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Xpres Bulk Feed Systems (ALL) Bulk feed systems have a 1 year defective parts warranty provided by the manufacter. This warranty does not cover damage caused by incorrect installation or ink. Contact a member of Xpres Technical Support to identify the problem. If the bulk feed cartridge is found to be faulty, a replacement will be sent out individually to avoid transportation of the whole system. |
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Roland Metaza MPX-70 / 80 Roland DG provide a 1 year return to base (Roland) warranty which covers defective parts only. Damage to the head due to misuse of the machine is not covered. Faults should firstly be diagnosed by a member of Xpres Technical Support before being refered to Roland DG. |
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Roland GX-24 Roland DG provides a 2 year on-site parts and labour warranty with this machine. If a fault is diagnosed under the warranty Xpres will arrange the repair with Roland DG on your behalf. The Roland ticket number will be passed onto you once the call has been raised. At this point all further contact will be through Roland DG. |
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Roland VersaCAMM SP-300V / VP300 Roland DG provide a 1 year on-site warranty which covers defective parts only. Faults should firstly be diagnosed by a member of Xpres Technical Support before being refered to Roland DG. |
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Heat Presses (ALL – including mug press) The manufacturer provides a 1 year return to base parts and labour warranty. Mug press heating elements have a 6 month warranty. If you believe there is a fault with your heat press, first call Xpres Technical. After diagnosing the fault, a report is raised with the manufacturer. The manufacturer will then contact you directly to arrange collection of the press. Subject to availability, the manufacturer has a small pool of loan presses. These must be requested when the manufacturer calls to arrange the repair/collection. |
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Toyota ESP9100-NET Embroidery Machine Toyota provide a three year electronic, mechanical and electrical on-site warranty with a 12 month labour warranty. This warranty does not cover damage due to misuse of the machinery. Xpres Technical Support will talk you through the problem over the phone. If it is found to be a hardware problem you will be refered through to the Toyota technical support desk who will arrange for an engineer visit. Toyota engineers are also available to call directly 24/7. These numbers are usually given out at the time of installation. |
| Crystal Print UV machine UV lamps and Fluorescent lamps are classed as consumable items. Most other parts for this machine can be posted and fitted very easily, avoiding the need to return the UV machine to Xpres for repair. Incorrect operation or misuse is not covered. |
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