This page offers solutions to several frequently asked questions. Expand the topics for more information.

  • FAQs

      Where is my order?

      Please contact Customer Services who will be able to provide you with tracking information.
      Call 01332 85 50 85 or

      Why can't I log into my account?

      Please ensure you are using your registered email address and password. If you have forgotten you password, click here to reset it.

      If you are still having difficulty, please contact Customer Services who will be able to assist you further.
      Call 01332 85 50 85 or

      I have forgotten my password

      If you have forgotten you password, click here to reset it.

      Why can't I add an item to my basket?

      Certain products can be added to the basket straight from the category screen however you may not see the add to cart button if the product is out of stock or requires you to select an option.

      How can I pay?

      We accept the following debit/credit cards: VISA, MasterCard, Maestro, Solo & Delta.

  • Shopping Online

      Shopping online is the most convenient way to order from Xpres. Our website is transactional 24/7 and you can even save on delivery rates. If you haven't experienced the convenience of online shopping with Xpres, now's the time to get started...

      Existing Customer?

      If you are an existing Xpres customer having previously placed orders by telephone or email and wish to enable your account for online shopping, please click here and follow the simple activation instructions.

      New Customer?

      New to Register here to shop online.

      Returning Customer?

      If you are a returning web customer, simply log in here.

  • Technical Support

      We have a dedicated Technical Support website, with download resources, instructional videos and a comprehensive FAQ library detailing answers to the most commonly asked technical queries.

      If your query cannot be resolved using the above resources, then you have the option to raise an online support ticket whereby a member of our dedicated technical support team will help to rectify your issue.

      You can register here for Xpres Technical Support.

  • Problems Viewing Our Site?

      Our site has been designed to fully support most modern web browsers. For the best experience we recommend using one of the following browsers with javascript enabled:

      Google Chrome


      Mozilla Firefox 3.5 (and above)


      Microsoft Internet Explorer 11 (and above)


      Apple Safari 3 (and above)


Oakridge Park
Trent Lane
Castle Donington
DE74 2PY

Customer Services
+44 (0) 1332 85 50 85

+44 (0) 1332 85 50 85