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This page offers solutions to several frequently asked questions.


  • Where is my order?

    Please contact Customer Services who will be able to provide you with tracking information.
    Call 01332 85 50 85 or [email protected]

    Why can't I log into my account?

    Please ensure you are using your registered email address and password. If you have forgotten you password, click here to reset it.

    If you are still having difficulty, please contact Customer Services who will be able to assist you further.
    Call 01332 85 50 85 or [email protected]

    I have forgotten my password

    If you have forgotten you password, click here to reset it.

    Why can't I add an item to my basket?

    Certain products can be added to the basket straight from the category screen however you may not see the add to cart button if the product is out of stock or requires you to select an option.

    How can I pay?

    We accept the following debit/credit cards: VISA, MasterCard, Maestro, Solo & Delta.

    Can I update my order?

    We start processing your order quickly which means we can't make any changes once it's confirmed. This includes changing the delivery option, delivery address or payment method.

Shopping Online

  • Shopping online is the most convenient way to order from Xpres. Our website is transactional 24/7 and you can even save on delivery rates. If you haven't experienced the convenience of online shopping with Xpres, now's the time to get started...

    Existing Customer?

    New Customer?

    New to Register here to shop online.

    Returning Customer?

    If you are a returning web customer, simply log in here.

Technical Support

  • We have a dedicated Technical Support website, with download resources, instructional videos and a comprehensive FAQ library detailing answers to the most commonly asked technical queries.

    If your query cannot be resolved using the above resources, then you have the option to raise an online support ticket whereby a member of our dedicated technical support team will help to rectify your issue.

    You can register here for Xpres Technical Support.