By clicking on the products page, or typing the product ‘Sku’ into the Xpres search bar, you will be able to view whether the item you are looking for is available or out of stock.

At the moment, we do not offer automatic back-in-stock notifications, but this feature is coming soon. For now, please contact our sales team, who can advise on availability and expected restock dates. Call 01332 85 5085 or email sales@xpres.co.uk. 

Restock times vary depending on the product and supplier. Some items may be replenished quickly, while others can take longer. For the most accurate estimate, please contact our sales team. Call 01332 85 5085 or email sales@xpres.co.uk. 

It is not guaranteed that an out-of-stock product will be re-stocked. If you are looking to purchase an item that is currently out-of-stock, please speak to our sales team to find out when it will be re-stocked. Call 01332 85 50 85 or sales@xpres.co.uk. 

Yes, pre-orders may be available for certain products. Pre-orders cannot be placed online and must be arranged directly with our sales team by phone or email. Call 01332 85 50 85 or sales@xpres.co.uk. 

Some products on our website require an enquiry form to be filled out prior to purchase. One of our sales team will then get in touch to guide you through your purchase.  

You may also need to select an option on your product, such as a certain colour or size prior to adding it to your basket.  

We aim to re-stock products that are out-of-stock as soon as possible. If you are looking to find out when an item will be back in stock, please speak to our sales team on 01332 85 50 85 or sales@xpres.co.uk. 

The price will remain the same when an item is restocked unless a promotion has started or ended in the meantime. 

Our sales team may be able to provide you with the date that an item will be re-stocked. Please contact them by calling 01332 85 50 85 or email sales@xpres.co.uk. 

It is not guaranteed that a limited-edition item will be re-stocked. If you are looking for a specific product, please speak to our sales team on 01332 85 50 85 or sales@xpres.co.uk. 

Please contact Customer Services who will be able to provide you with tracking information.
Call 01332 85 50 85 or sales@xpres.co.uk.

Once your order has been placed, you will receive a confirmation email from Xpres that includes shipping information and how to track your order.  

We endeavour to process orders received by 16:30 (pallet and oversized orders by 15:00) Monday-Friday for same day despatch.  Intervening holidays such as Good Friday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and other public holidays may affect delivery times. Please allow up to 3 working days for standard delivery.  

For standard delivery to UK mainland, please allow up to 3 working days for your product to arrive. If your product hasn’t arrived after the allocated time frame, you will be able to receive an update from our sales team. Call 01332 85 50 85 or sales@xpres.co.uk. 

We aim to process orders by 16:30 on the day of purchase. Once your order has been processed, you will not be able to change the delivery address. If your delivery address is incorrect, please contact our sales team as soon as possible: Call 01332 85 50 85 or email  sales@xpres.co.uk. 

For UK mainland, Xpres offers next day and Saturday delivery for £12.You can find out more about our delivery information, here: https://www.xpres.co.uk/delivery-information. 

Once you have placed your order, you will receive an email from Xpres confirming that it went through successfully. You will then receive email updates regarding the delivery process.  

If you miss your delivery, the carrier (usually DPD) will manage the next steps. This may include attempting redelivery or holding the parcel at a local depot. Please refer to the tracking information provided by DPD for further details. 

Yes, special rates apply for shipping to all overseas addresses, including the Republic of Ireland.  Delivery rates to these locations are variable and will be calculated upon receiving your order. You can find out more about our delivery information, here: https://www.xpres.co.uk/delivery-information. 

If your order is marked as delivered but you have not received it, please first check with neighbours or any designated safe place. If the order is still missing, contact DPD directly using your tracking details. If the issue remains unresolved, please get in touch with our sales team for further assistance. Call 01332 85 50 85 or sales@xpres.co.uk. 

Order cancellation depends on whether the order has already been processed. Please contact our sales team as soon as possible after placing your order to check if cancellation is still possible. 

Certain products can be added to the basket straight from the category screen however you may not see the add to cart button if the product is out of stock or requires you to select an option.

If you are looking to purchase a specific product and would like a quote. Please call our sales team on 01332 85 50 85 or email sales@xpres.co.uk 

To discuss product pricing Please call our sales team on 01332 85 50 85 or email sales@xpres.co.uk 

The VAT is calculated at checkout. If you would like to discuss VAT or other taxes, please speak to our sales team on 01332 85 50 85 or email sales@xpres.co.uk 

To discuss product pricing, please speak to our sales team on 01332 85 50 85 or email sales@xpres.co.uk 

The price at checkout can differ from the product page price because additional costs and calculations may apply, including VAT, delivery charges, selected product options or variations, and any promotional discounts that may have started or ended. 

We don’t normally price match. However, price matching may be considered on a case-by-case basis. Please contact our sales team to discuss pricing. Call 01332 85 50 85 or sales@xpres.co.uk. 

To take a look at our current offers and discounts, please visit: https://www.xpres.co.uk/offers.

To discuss custom quotes, please speak to our sales team on 01332 85 50 85 or email sales@xpres.co.uk 

Prices are generally stable; however, we cannot guarantee that prices will not change due to market conditions or supplier pricing. 

Yes. Our customer support or sales team can provide a formal written quote via email in PDF format. Please contact sales@xpres.co.uk. 

We accept the following debit/credit cards: VISA, MasterCard, Maestro, Solo & Delta.

We have various methods of returning an item, depending on whether your item was damaged upon arrival, faulty, or if you changed your mind. Please refer to our Returns Policy for more information.  

We know that you will be pleased with your purchases from Xpres. However, there may be occasions when you will need to return items to us. Please note that we cannot accept returns that are not accompanied by a copy of our 'Returns Authorisation Note' - which you should receive via email once your return is processed. Please refer to our Returns Policy for more information.  

The length of time you have to return a product varies depending on your circumstances. Please refer to our Returns Policy for more information. 

It depends on the reason for the return. For items were damaged in transit (reported within 48 hours) or faulty non-machinery items confirmed under warranty, Xpres will reimburse reasonable return carriage costs. If you’ve changed your mind, returns are at your own expense. 

Once the returned goods are received at our distribution centre and processed (including any required inspection/testing), we will issue a refund to your original payment method where applicable. The exact timing can vary depending on the return type and processing requirements. 

Depending on the circumstance, we may offer a replacement (for example, for damaged-in-transit items or faulty items confirmed under warranty). Please contact our team to discuss the best option for your return. Call 01332 85 50 85 or sales@xpres.co.uk. 

If any items were damaged in transit, your rights will be affected unless you report it to us within 48 hours. If the items are visibly damaged on receipt, you should sign the carrier's delivery note accordingly. 

Return eligibility depends on the product and reason for return. For example, opened ink cartridges cannot be refunded or exchanged, and change-of-mind returns must be unused and “as new”. All returns must be authorised and accompanied by a Returns Authorisation Note (RAN). Please refer to our Returns Policy and Terms & Conditions for full details. 

To contact customer support, please fill out this form: https://www.xpres.co.uk/contactus.

Our customer support hours are 9 am – 5 pm Monday to Friday.  

It is recommended that you create an account to make a purchase, you can register here: https://www.xpres.co.uk/registration.

You can reset your password by clicking on the login portal, then clicking ‘forgot password’. This will then send you an email to reset your password.  

Yes. Xpres complies with GDPR requirements and uses secure systems to protect your personal and payment information. Please see our Privacy Policy for full details. https://www.xpres.co.uk/privacy-policy.

Yes, you can update your details in the ‘my account’ portal.  

The product specifications for each item can be found on the product page. If you require further information, please contact our sales team on 01332 85 50 85 or email sales@xpres.co.uk.

You are able to review us on Trustpilot or Google Reviews.  

Orders may be cancelled for a number of reasons, such as stock availability or payment issues. If your order has been cancelled and you are unsure why, please contact our sales team for clarification. Call 01332 85 50 85 or email sales@xpres.co.uk. 

Orders cannot be placed via live chat. Orders can be placed online, by phone, or by email. 

Yes, we offer business and trade accounts. Please contact us via our website or speak to our sales team for more information. Call 01332 85 50 85 or email sales@xpres.co.uk. 

You are able to escalate an issue by speaking with our sales team. Please contact them on 01332 85 50 85 or email sales@xpres.co.uk.

Please ensure you are using your registered email address and password. If you have forgotten you password, click here to reset it.

If you are still having difficulty, please contact Customer Services who will be able to assist you further. Call 01332 85 50 85 or sales@xpres.co.uk.

If you have forgotten you password, click here to reset it.